Docutek VRLplus

Virtual Reference is a critical piece of your library's online presence. Docutek VRLplus is the easiest and most cost-effective way for libraries to establish an online reference service.

All the Features You Need
With Docutek VRLplus reference librarians converse directly with patrons online in real time as they guide them through Web sites and other online resources. The system collects detailed statistics on system usage, such as number of logins, questions asked, and session duration. Docutek VRLplus also includes a complete set of email reference features that are fully integrated into all other Docutek VRLplus features, like transcript management and statistics reporting.

Docutek VRLplus features full co-browsing, which enables the librarian and patron to share the same Web pages, including online databases and other services that require authentication. In Docutek VRLplus it's easy for a librarian to assist a patron in filling out on-screen forms and to escort the patron through any online entry sequence. And with the click of the mouse a librarian can send, save, and manage transcripts of conversations with patrons, and automatically build an expert system from online reference conversations.

Early Leader in Virtual Reference
Docutek's reputation was built on making technology simple, and Docutek VRLplus gives you everything you'd expect from a company that libraries have trusted for innovative library technology since 1995. Docutek VRLplus includes a wide range of features that make using it enjoyable as well as easy, such as the ability to create scripted replies to commonly asked questions, to queue and route incoming requests, and to transfer patrons between librarians. And because Docutek VRLplus works with Macintosh computers, you'll be able to offer virtual reference services to all of your patrons.

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