Docutek VRLplus Features

Docutek VRLplus provides a complete set of virtual reference features, including

• Full co-browsing - The librarian and patron share the same Web pages, including online databases and other services that require authentication
• Form sharing - The librarian can assist a patron in filling out on-screen forms, and can escort the patron through any online entry sequence
• Real-time chat - Librarian and patron can converse through a comfortable, easy-to-use interface
• Integrated email reference - Email reference services are directly tied to all other Docutek VRLplus features, like transcript management and statistics reporting
• Extended compatibility - Docutek VRLplus is Mac compatible, and also compatible with Sun JAVA VM for Internet Explorer

Docutek VRLplus lets you

• Send, save, and manage transcripts of conversations with patrons
• Automatically build an expert system from online reference conversations
• Create private and shared scripted replies to commonly asked questions
• Queue and route incoming requests
• Transfer patrons between librarians
• Share reference services between libraries and campuses
• Generate powerful statistics reports

Please contact us to get more information on Docutek VRLplus or to arrange an onsite demonstration of our system.