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| SWF | Macromedia Flash Player |
| AVI | Camtasia |
| WMV | Windows Media Player |
| MOV | Apple Quicktime Player |
| RM | Real Media Player |
| New!
Common Errors in Testing Some important instructions to remember when testing Docutek VRLplus. |
SWF | AVI | WMV | MOV | RM |
| New! Working With Patrons in Classic Mode Need help adjusting to patrons entering the system in Classic mode? Look here for help. |
SWF | AVI | WMV | MOV | RM |
| Lesson 01 - Patron
View In this lesson you will familiarize yourself with the patron's experience when using Docutek VRLplus. |
SWF | AVI | WMV | MOV | RM |
| Lesson 02 - Librarian
View This lesson gives a general overview of the basic Librarian view of the system. |
SWF | AVI | WMV | MOV | RM |
| Lesson 03 - Librarian
Chat You will learn how to engage in an online conversation with a patron using the Docutek VRLplus system. |
SWF | AVI | WMV | MOV | RM |
| Lesson 04 - Email
Reference This video provides an overview of the email reference features of Docutek VRLplus. |
SWF | AVI | WMV | MOV | RM |
| Lesson 05 - Creating
Bookmarks In this lesson you will learn how to create bookmarks which you can use when co-browsing with a patron. |
SWF | AVI | WMV | MOV | RM |
| Lesson 06 - Scripted
Replies Learn to create and save text strings and messages that will speed up your chat communication with patrons. |
SWF | AVI | WMV | MOV | RM |
| Lesson 07 - Creating
Surveys Docutek VRLplus enables you to create surveys allowing patrons to give immediate and useful feedback on their experience with the system. Learn how to create and post surveys in this lesson. |
SWF | AVI | WMV | MOV | RM |
| Lesson 08 - Chat Transcripts This lesson shows you how to save and view transcripts of live chat conversations with patrons. |
SWF | AVI | WMV | MOV | RM |
| Lesson 09 - Shared
Files This video shows you how to electronically deliver files - for example, PowerPoint, presentations, Adobe Acrobat (pdf) files, and spreadsheets - to a patron during an online chat. |
SWF | AVI | WMV | MOV | RM |
| Lesson 10 - Form Customization Learn how to customize and use the various forms that are presented to patrons. |
SWF | AVI | WMV | MOV | RM |
| Lesson 11 - Online
Expert Entries This lesson provides an overview of the Online Reference Expert System built into Docutek VRLplus. The Online Reference Expert System is a powerful tool for building an online database of questions and answers. |
SWF | AVI | WMV | MOV | RM |
| Lesson 12 - System
Statistics In this lesson you will learn how to view a wide range of statistical information provided by the Docutek VRLplus system. |
SWF | AVI | WMV | MOV | RM |
| Lesson 13 - Creating
Accounts Learn how to create administrator-level and librarian-level accounts in Docutek VRLplus. |
SWF | AVI | WMV | MOV | RM |
| Lesson 14 - System
Settings This lesson shows how to customize your installation of Docutek VRLplus by changing the system settings to meet the needs of your institution. |
SWF | AVI | WMV | MOV | RM |
